Webcast Help - Vietnam

What should I do if the result for “Test your system – Bandwidth” returns “Low”?

– Consider finding another location with a faster internet connection to watch the event
– Alternatively consider selecting the Audio Stream (no video; slide & voice only) – if the option is available

Can I add an event reminder to my Outlook calendar?

You can download the event reminder for your Outlook calendar from the emails you receive about the event. Click on the “Add to your calendar” button.

The time of the event on the emails does not match the Outlook Calendar reminder.

Refer to the time and time zone on the invitation, confirmation and reminder emails. Outlook may have inserted the reminder at the incorrect time.

I am asked for a password when I try to view the event.

If you are behind a firewall, your company may require a user ID and password in order to access the Internet or you may have to reconfigure your proxy settings to access this event, please check with your network administrator.

If you are behind a firewall and you are trying to view an event that is in HTTP format, you may have to reconfigure your protocol to stream this event. Please check with your network administrator.

I do not see the “Launch the Presentation” button

The “Launch the Presentation” button is only available a few minutes before the live presentation. Within this time period you may use the F5 key on your keyboard to refresh the screen

Pressing the “Launch Presentation” button doesn’t do anything.

If you have pop-up blocking software enabled, it may be blocking the presentation console from opening. You may need to temporarily disable the pop-up blocking software in order to participate in the event.
To learn how to disable the pop-up blocker, click here

How to desactivate the Pop-Up Blockers In Internet Explorer?

1. Click on “Tools” on the menu bar
2. Select “pop-up Blocker”
3. Select ” Turn-Off Pop-Up Blocker”

I received a message that the event is not currently available.

You may see this message due to one of the following reasons:

– The event you are trying to access has not yet started or has concluded.
– Verify the time / time zone and date of the live event to ensure the start time of the event.

I receive an “HTTP not found” error message.
– 128-bit Encryption is required for your operating system and browser.

– To determine if your browser has 128-bit encryption, go to the “Help” feature at the top of the browser window then, click on the “About” selection from the drop-down menu. The parameter you need to verify is titled “Cipher Strength” for Internet Explorer.-

I can’t see the video.

Windows Media Player/ Real Media Player may not be properly installed or may require an update to your current version.

Click here to Test Your System

How do I choose from Windows Media Player or Real Media Player?

Likely your computer has one or both of these players.

Click here to Test Your System

I need to install Windows Media Player or Real Media Player

For Windows Media Player – Go to: http://www.microsoft.com/windows/windowsmedia/player/11/default.aspx
For Real Media Player – Go to: http://www.real.com.au/?country=in&language=en&src=apac_choice&rsrc=r

The sound works continuously, but the video freezes.

This is usually because of network congestion. Network congestion manifests itself in different ways:

– The sound works continuously, but the video freezes.
– The program continually stops and rebuffers.
– The player automatically stops, requiring you to click play again to resume.

Please refer to FAQ “The media player automatically stops or it continually stops and rebuffers” for information on network congestion.

The media player automatically stops or it continually stops and rebuffers.

Network congestion can occur at any time due to the following problems:

– If you are connecting to the Internet through a modem or wireless connection
– You are trying to access an event during peak Internet traffic hours
– There is heavy traffic on your company network

To alleviate network congestion, you may want to consider the following:

– Make sure you are connected to a wired connection versus a Wi-Fi or 3G connection
– Minimize the amount of applications you are running while accessing the event

I can’t hear anything (or the sound is very faint).

Verify that your speakers are plugged into the power outlet, turned on and up, and connected to the audio port of the computer. Your speakers or headphones must be plugged into the sound card not into the sound out jack of the CD-ROM drive. If you still cannot hear any audio, check your system volume settings and the volume on the media player. If your system is properly set-up, then try adjusting the system volume settings:

1. Click Start, Settings, and then Control Panel.
2. Double-click on the Multimedia Icon.
3. On the audio tab, turn up the volume.

If it is grayed out, this is indication that the system is not configured for sound. If you have turned up the volume on both your speakers and system, then try turning up the volume on the Windows Media Player.

1. Open the Windows Media Player and look for the speaker icon. Next to the speaker icon is a slide bar for volume control.
2. Or right click anywhere on the Windows Media Player and look for volume in the list.
3. If you are viewing a ‘video’ event, right click on the video and you will get the tool bar for volume.

I can access the event, but I cannot view the slides or the slides are not flipping.

Try refreshing the presentation by either hitting F5 on your keyboard or exit and relaunch the presentation.
If you have joined an event, which has already started, please wait a few moments. The slides are synchronized with the event and will flip with the next timed marker in the presentation.

My computer crashes when I try to access the event.

Verify that your settings meet the minimum event requirements.
Click here to Test Your System

I can see the video but I can’t hear anything (or the sound is very faint or choppy).

Please see FAQ “I can’t hear anything” above.

How can I ask a question to the speaker?

Type a questions in the “Ask the question” field on the screen

When can I ask a question?

You may ask a question at any time during the live presentation.

Can I ask questions in my language (i.e. other than English)?

Typically events are held to an international audience, It is recommended that all questions be submitted in English.

Will the audience see my question to the speaker?

Questions submitted using the “Ask a Question” field are not visible to the audience. Only the Moderator & Speaker will see the question and decide to respond to it during the Q&A session.

How can I be sure the speaker received my question?

You will receive a confirmation thank you message on the screen when the question has been received.

Will the speaker respond to my question?

If your question has been selected, it will be asked to the speaker during the Q&A session.

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Event Help Guide